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I have a story to contribute... It happened last year and I reported them to the BBB. This is what I posted to Facebook and some local reviews.

I recently experienced the worst customer service of my life. Here’s the (full) story.

Myself:
I am a full time student Mechanical Engineering at Michigan State University
I own a Saab 95
I usually do all of my own mechanical work, but being at school makes for no time or resources to work on my own things
My girlfriend is from California
The shop mentioned is University Foreign Car, located in East Lansing, MI (I wouldn’t normally tarnish a companies reputation by mentioning their name, but this is a quite extreme scenario).

My car had an oil leak that I had not had time to address during the school year, so over spring break I was going to fix them. However, I decided to plan a trip to fly to California with my girlfriend, pick up her car, and drive it back to Michigan. My mom, being the nice lady she is, decided to handle taking my car to the local foreign car shop and getting it fixed. There was some confusion and lack of communication between the shop, my mom, and me, and we were trying to figure out what we could justify spending on the car.

When I got back to Michigan (one week later), I stopped in the shop to grab a couple skateboards out of my trunk. As I was taking things out, the owner approached me and asked me to sign the bill. There was an unexpected charge on the bill, so I called my mom before I signed it. She was confused as well, so I had her speak with the owner. Everything up until this point had been fine; just another run of the mill repair with a little miscommunication, but everyone was being polite. He started speaking to my mother and started actually yelling at her. Claiming that if I did not sign the paper, he was going to call the cops on me for abandoning property. to clarify, the bill was only $200 and I was not abandoning my car. My car is worth way more than that anyway. My mom continues to speak politely, requesting him to wait one moment while she spoke with my dad. He continues to yell and tell us that we were being a pain in the ass and more difficult than his larger repairs. He even complained that I was “making” him wait outside (in 50 degree weather and he had a jacket on).

He then started yelling at me and at this point I was completely confused. I, being the completely respectful person that I am, never raised my voice and tried to figure out what was causing him to blow up. After another threat to call the police, I agreed to sign the bill, then he went inside. I followed him and asked to speak with another employee that would speak to me politely. He told me “they work for me, you can speak to me.” I apologized for any confusion and told him I still wanted the repair, but he shouldn’t speak to me like that. He called me “boy” and yelled at me condescendingly.

Part of the conversation

Me, “Just because I am young does not mean you can speak to me like this.”

Him, “You have some kinda complex, boy? (kept yelling)”

Me, “Because I want to be spoken to in a normal manner, that means I have a complex?”

He kept yelling, I left.

My dad called shortly after to try to figure out what was going on. He proceeded to tell him that he “needs to learn how to control his wife and son.” That is not something my dad will take sitting down, so he flew off at the mouth threatening to come down there. They continued to argue and I am unsure of what was said. After that my dad made go back and pick up my car and pay the bill. Then the owner refused my debit card and made me go get cash. We mutually completed the transaction and he went and pulled my car around (he locked it up in the gated area after I left).

During this whole thing, I never raised my voice or spoke disrespectfully. I have never had an adult react this way to me. He even wrote on the bill that my dad threatened him and that we are never to be served again. This whole incident came without warning and left me and my family completely dumbfounded. I can’t fully explain how this man was talking to us. My girlfriend was there and her jaw was dropped the whole time.

To top it all off, I paid $200 in diagnostic fees (that were going to be waived after the repair) and all they did was change the headlight bulb. This was entirely uncalled for and the only way that he was stayed in business all these years is due to praying on unknowing college kids with foreign cars. Absolute worst customer service of my life; I have never felt so disrespected.

I know that this is only one side of the story, but under no circumstance, is this ever excusable. We were polite and willing to pay. This is not how you run a business.
 

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What in the Sam Hill? - It takes 10 minutes a tire to change and 5 minutes to balance one. Go buy a set of spoons and a valve core removal tool. 20 dollars and you'll never have to be humiliated by some jag off shop monkey again.

trepann's tire tips:
1.) use lotsa spray soapy water
2.) heat rubber a little bit in the sun (or with a heat gun if you live in Canada)
3.) pull tube out before demounting tire from rim
4.) take your time until you become proficient
5.) A little air in tube will prevent tire iron from pinching and popping it.(ask me how I know)

Don't be one of those guys that need someone else to change their rubbers and balance their rims.
or - says that couch time with the ball and chain is more important than developing a rightous man skill.
 

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What in the Sam Hill? - It takes 10 minutes a tire to change and 5 minutes to balance one. Go buy a set of spoons and a valve core removal tool. 20 dollars and you'll never have to be humiliated by some jag off shop monkey again.

trepann's tire tips:
1.) use lotsa spray soapy water
2.) heat rubber a little bit in the sun (or with a heat gun if you live in Canada)
3.) pull tube out before demounting tire from rim
4.) take your time until you become proficient
5.) A little air in tube will prevent tire iron from pinching and popping it.(ask me how I know)

Don't be one of those guys that need someone else to change their rubbers and balance their rims.
or - says that couch time with the ball and chain is more important than developing a rightous man skill.
 

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to: "thelen60"

Is the above post satire? We've got your mom, your girlfriend, your dad and a couple skateboards?

Your daddy threatened to go down there but he wound up telling you to go down there instead with the money to pay the man. Ha!

My advice to you, before it's too late, is to trade in your girlfriend for a nice middle aged stripper from Cedar Rapids, sell your mom to the Taliban, report your dad to the cops for molesting your little brother and you . .

You need to enlist in the merchant marines or something. Your life is going to come to a big fat zero unless you learn where your freaking nutsack is.

Jesus, you generation zero dudes are about the androgynous of it all, eh?

I can't believe you posted your facebook complaint to the BBB (what is that?)on this website. I just threw up in my mouth.

Say, you got a picture of your girlfriend?
 

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to: "thelen60"

Is the above post satire? We've got your mom, your girlfriend, your dad and a couple skateboards?

Your daddy threatened to go down there but he wound up telling you to go down there instead with the money to pay the man. Ha!

My advice to you, before it's too late, is to trade in your girlfriend for a nice middle aged stripper from Cedar Rapids, sell your mom to the Taliban, report your dad to the cops for molesting your little brother and you . .

You need to enlist in the merchant marines or something. Your life is going to come to a big fat zero unless you learn where your freaking nutsack is.

Jesus, you generation zero dudes are about the androgynous of it all, eh?

I can't believe you posted your facebook complaint to the BBB (what is that?)on this website. I just threw up in my mouth.

Say, you got a picture of your girlfriend?
 

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Reading this thread reminds me of something Owen Wister wrote in 1902. If you have never heard of Owen Wister, well, -- all this talk of "market forces" "20 dollars" "online tire mounting" (I think that's a joke) "customer service" "just because I am young, does not mean you can speak to me this way" - really? Where did you hear that? who filled your mushy head with that nonsense - your girlfriend? Do you think men, as a matter of fact, usually devote time to having conversations with infants? Of course not - it's ridiculous.

In 1902 Owen Wister wrote a novel he called "The Virginian" - it should be required reading for you generation zero quislings like "thelan60"- one of the lines in this seminal classic is (pp) " . . . this place has stopped being a nation and has become just a strip of land populated by weak men fighting over money.

You'd seriously rather fight over swedish automobiles, skateboards, girlfriends and money than learn a valuable skill?

Really?
 

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Reading this thread reminds me of something Owen Wister wrote in 1902. If you have never heard of Owen Wister, well, -- all this talk of "market forces" "20 dollars" "online tire mounting" (I think that's a joke) "customer service" "just because I am young, does not mean you can speak to me this way" - really? Where did you hear that? who filled your mushy head with that nonsense - your girlfriend? Do you think men, as a matter of fact, usually devote time to having conversations with infants? Of course not - it's ridiculous.

In 1902 Owen Wister wrote a novel he called "The Virginian" - it should be required reading for you generation zero quislings like "thelan60"- one of the lines in this seminal classic is (pp) " . . . this place has stopped being a nation and has become just a strip of land populated by weak men fighting over money.

You'd seriously rather fight over swedish automobiles, skateboards, girlfriends and money than learn a valuable skill?

Really?
 

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to: "trepanned"

Is the post above supposed to be comical? Because it was a quite feeble attempt...

I posted, what I thought, was a somewhat relevant story concerning customer service. I don't see why the insults were necessary. I could understand a "cool story, bro" or any insult that was at least funny.

BBB = Better Business Bureau
 

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to: "trepanned"

Is the post above supposed to be comical? Because it was a quite feeble attempt...

I posted, what I thought, was a somewhat relevant story concerning customer service. I don't see why the insults were necessary. I could understand a "cool story, bro" or any insult that was at least funny.

BBB = Better Business Bureau
 

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For the record, I'm done. I don't get caught up in senseless arguments on forums. Call me a pussy all you want, I will go back to lurking this site for useful information. Feel free to keep stroking the massive hard-on you just gave yourself telling me off.
 

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For the record, I'm done. I don't get caught up in senseless arguments on forums. Call me a pussy all you want, I will go back to lurking this site for useful information. Feel free to keep stroking the massive hard-on you just gave yourself telling me off.
 

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I'm supposed to be funny? I'm not senselessly arguing, either. I'm telling you to pull your head out of your ass. I never called you a pussy, either. I implied that you are a weak man and I called you a quisling.

As far as useful information is concerned, you can really only find that by doing it yourself. A lot of the guys here have done that but you have not, so you get to be the dopey, bucktoothed, red headed stepchild for another 20 years or so. Unless you start reading Owen Wister or something.

P.S. Please don't leave. We wouldn't know how to proceed without your wisdom and experience.
 

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I'm supposed to be funny? I'm not senselessly arguing, either. I'm telling you to pull your head out of your ass. I never called you a pussy, either. I implied that you are a weak man and I called you a quisling.

As far as useful information is concerned, you can really only find that by doing it yourself. A lot of the guys here have done that but you have not, so you get to be the dopey, bucktoothed, red headed stepchild for another 20 years or so. Unless you start reading Owen Wister or something.

P.S. Please don't leave. We wouldn't know how to proceed without your wisdom and experience.
 

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I think the lawnmower tyre change on YouTube would be better for newbies'
It shows the way to change a tyre with screwdrivers, hammers and vice grips :D
It does however, give a better explanation of WHY you do things instead of just watch this and do what I do.
Explanation of 'drop center' isn't perfect, but, it's better than most
(about 1min 45sec)
 
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