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Discussion Starter #1
Edit...

I received a very poorly constructed upholstery job from GFTP.

I called, left a voicemail message, and sent several email messages to GFTP in an attempt to resolve the problem with the upholstery.

Three weeks went by and I had not received any return phone calls or email messages from GFTP.

Having waited for three weeks, and having not received a response, I posted an angry and disparaging complaint on this forum directed at GFTP.

In less than 24 hours after posting, GFTP contacted me via email and resolved the dispute.

GFTP apologized for the poorly constructed upholstery job and also apologized for the delay in responding to me.

GFTP provided a partial refund to cover my expense of having the upholstery job redone at business near my home.

GFTP expressed that they had attempted to email me previously but, had some difficulties with their email system that resulted in their email message not being sent.
 

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Darin,
Wow. No sooner do I read your last post on the "STAY AWAY" thread in which you used the word "asshole" no less then six times (to be fair, 2 directed at Bret, 4 directed at MrClean himself), then I read this new thread.

Jes*s, make up your mind. Your both assholes or it's resolved.
quote:So like a true asshole, I have made sure that the guy will loose more in the future than he would have if he had just worked it out with me.
Sounds pretty cranky for a resolved issue. If you are now at peace, you could always go back and delete that last post. For now, as far as I'm concerned, I'm back to my "'lack of table manners" comment.

Seriously, take a breath.

Cheers,
Leo
 

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Your other moniker of "the voice of reason" rings quite clearly there Leo.
 

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Mr. Clean. I'll refer you to post no.11 on page one of your "STAY AWAY" thread. Bret IS a stand up guy. You, on the other hand, ARE a dick.
 

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Discussion Starter #6
Bret finally did the right thing. Maybe, only because I started the "Stay Away" thread. Maybe not. I'm giving him the benefit of the doubt. I'll take him at his word... A courtesy that the flame monkeys on this site can seem to afford me.


To those of you who flamed me... Have you Never gotten screwed... Fought back... and won??? Probably not. ;) But imagine for a moment that you have. Would you rub the other guys face in it? Or, would you do what you could to pick the guy up? You don't seem like the latter.

But what the hell... THIS is what forums were made for. LOVE IT! :D
 

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You're still giving yourself too much credit. Read Bret's e-mail to you. He got back from Idaho and immediately addressed your problem. Nothing to do with you(or this forum) pressuring him. A lot of people here know Bret and have dealt with him. If something doesn't arrive within 10 minutes of ordering it we don't go flaming him on a public forum.
 

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Discussion Starter #12
quote:Originally posted by Hoofhearted

You're still giving yourself too much credit. Read Bret's e-mail to you. He got back from Idaho and immediately addressed your problem.
I did NOT get a response from Bret until today. (I understand that the message mistakenly went into his drafts folder.)

He returned to his shop 9 days ago. Still, I didn't get a refund until late this afternoon.

Somebody probably contacted him about my post.... Just saying :)



quote:Originally posted by Hoofhearted
If something doesn't arrive within 10 minutes of ordering it we don't go flaming him on a public forum.

(Please... I have said multiple times that I waited 3 weeks before posting my complaints here on this forum.)
 

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Discussion Starter #13
And by the way... I didn't have to post Bret's email.

I did that for HIS benefit.</u>

(Certainly not for mine... knowing the flaming I'd take for it.)
 

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Discussion Starter #14
Here are my final thoughts on this. (Please God... let that statement be true.)

Ask yourselves the following...

1. Did I receive a substandard product that most people would be very unhappy with?
2. Did I receive lousy customer service... having called, emailed, and having waited for three weeks but getting No response?
3. Did I have a right to feel like I'd been screwed-over?
4. Did I have a right to feel pissed-off about it?
5. Did I Immediately acknowledge and accept Bret's explanation for the lack of response to my attempts at resolving this dispute?
6. Did I Immediately post Bret's side of the story in an effort to be completely fair and to reestablish His good standing?
7. Isn't it great that the internet allows us to read about other peoples' experiences with products and companies before we decide to buy those products or do business with those companies?


If you answered yes to all of the questions above, congratulations! You are not an idiot. :D

I'm utterly astonished by all of this. I really only anticipated that a few people would respond to my "Stay Away" post. I had no idea that anyone on this forum had any close associations with GFTP. I imagined that several people would reply with positive experiences they've had with GFTP products. And maybe... a few other people would reply with similar negative experiences. In any case, I had always intended to reverse my opinion if, and when, Bret came thru (as he did) with a reasonable explanation and a satisfactory outcome.

I guess I just didn't anticipate that the "new guy" would be perceived as a trouble making outsider who had come to this forum with the intention of attacking and denigrating one of it's own. Looking back, I can see that side of it. I was angry. (I believe rightfully so.) I intended to strike-back at someone who had wronged me. Who can honestly say that they have never in their life felt that way ? But... you're absolutely right. It's my fault for not gaining your trust first.
 

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Not that it matters much at this point since the issue does appear to have been resolved with little damage to anybody, but...
MrClean did initially come across poorly at the beginning and didn't know that Brett had friends here. Given all that I believe he handled the situation here pretty well, I like his bike, and if he would just fill out his bio, I think he might be OK.

Ken
 

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Discussion Starter #18
quote:Originally posted by kenessex

if he would just fill out his bio, I think he might be OK.

Ken
Sorry, I can't resist one more post...

I'm a little spooked about filling out bios. Employers often do extensive online research about potential new hires. Since I'm not self-employed, I try to keep online information about myself to a minimum. (And I'm probably already doing a bad job at it.) Who knows what an HR manager will perceive as negative???
 

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Ok Pete,
Then what is your real name?
On the other hand, since the interwebs is such a searchable, public place, I don't say anything on here that would not say in public and stand behind. I use minimal profanity or sexual innuendo, in case you haven't noticed.

Ken (maybe not my real name)
 
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